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What can I design using your graphics?
How do I pay for my purchase?
When will I receive my scrap kit(s)?
I paid for my kit but have not received it yet. What do I do?
I paid for my kit by e-check. When do I get my kit?
May I use your kits for commercial use and scrap-4-hire?
I ordered designer elements/PSP Scripts. When will I receive my order?
Can I get a refund on my purchase?
I would like to use your kits for S4H or a commercial project. Where do I get the license?


What can I design using your graphics?
You may use my graphics for personal use projects only unless you purchase a S4H/Commercial use license. Project ideas include: Craft projects, School projects, Greeting cards, Scrapbooking, Digital Scrapbooking, Printables, Invitations, Cards, Embroidery & Designs, Make stationery, Web pages, Backgrounds, Logos, Candy Wrappers, Decoupage, Stickers, Recipe Cards, Address Labels, Signature tags, Needlepoint, T-Shirts, MySpace layouts, Face Book, Website design, Classroom use, School use, Parties, Parent Teacher Organization.

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How do I pay for my purchase?
All purchases must be paid through PayPal or with a credit card. E-check purchases are not shipped until payment clears your bank. For money order purchases email me at: QueenBratDesigns@gmail.com

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When will I receive my scrap kit(s)?
Purchases made are NOT an instant download. I send out all links personally to buyers. My normal hours of business are from 7 am to 7 pm Eastern Standard Time, Monday thru Friday. All orders place during those hours will be filled that day. Orders placed during off hours will be filled the next day unless I happen to be online. Orders placed on Saturday, Sunday, or holidays may be delayed in filling, depending on my schedule. All orders are filled as soon as I see them.

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I paid for my kit but have not received it yet. What do I do?
ALL links are hand sent for your purchases. Please allow 24 hours before emailing me about your order. Most times links are sent immediately if during my operating hours. Please be sure to check your spam folder because often email programs will kick emails with links into the spam. If after 24 hours you still have not received your download links, email me at QueenBratDesigns@gmail.com. Include your order number and contact info when emailing me please and an alternate email address if possible.

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I paid for my kit by e-check. When do I get my kit?
E-check orders are NOT filled until your payment has cleared your bank. This may take 7-10 days. I have no control over when your bank sends your payment, so please do NOT contact me about filling the order without payment first. No exceptions!

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May I use your kits for commercial use and scrap-4-hire?
Commercial use and Scrap-4-hire require a special license. Please email me describing your intentions for use and we will discuss a price. Only items marked for commercial usage may be used without first obtaining a license. These will generally be the designer elements and PSP scripts only. Scrap kits and tagger kits are strictly for personal use only without the purchase of a commercial license.

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I ordered designer elements/PSP Scripts. When will I receive my order?
Normal store hours are from 6am to 6 pm Eastern Standard Time Monday thru Friday. Weekend hours vary. All orders placed before 6 pm will be sent on the day of purchase via email. Please check your spam folder for orders before emailing me. Unfortunately, some email providers will pick up the links as spam. To insure getting your order add QueenBratDesigns@gmail.com to your address book. Orders paid for by e-check will be held until your payment clears your bank. No exceptions!

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Can I get a refund on my purchase?
Refunds on digital download merchandise is only available BEFORE the links are sent to you. Once links are sent no refund is available.

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I would like to use your kits for S4H or a commercial project. Where do I get the license?
If you would like to use one of the kits for a S4H or commercial use project, you will need to purchase a separate license for each kit. Please contact me BEFORE purchasing the kit for more details. Contact email is: QueenBratDesigns@gmail.com

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Last Updated: 2 May 2012 09:09:23 PDT home  |  about  |  terms  |  contact
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